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FAQs

FAQs

Armbands FAQs

What sizes are available for children’s armbands?

150x38mm or 150x50mm (length x width). The adjustable Velcro fastening adjusts to fit over jackets and other clothing.

When will my order be shipped?

Stock items are dispatched quickly, with orders being received within 7 – 10 days. Custom-printed orders should be received within 14 – 28 days as they take longer to manufacture.

Is there a minimum order?

No! Whether you require a single armband for personal use or a larger quantity for a group or event, we can accommodate your specific requirements. Order the quantity that suits your needs and we’ll ensure that you receive the same high-quality product and service.

How many items do I need to order to qualify for a discount?

This depends on the items you wish to order. Contact us for more information regarding discounts.

High Vis Workwear FAQs

What does ISO 20471 mean?

ISO 20471 is an international standard that imposes requirements on high vis workwear for employees in high-risk areas.

Do you offer discounts on larger orders?

Yes. Get in touch via our website or call us on 01926 831584 to discuss discounts on larger quantities.

How long does delivery take?

Deliveries will be made within 7 – 10 working days for items in stock. Allow 14 – 28 days for custom-printed products.

I’ve ordered the wrong size - what should I do?

If you have submitted an order with an incorrect size, call 01926 831584 as soon as possible. If the order has already shipped, you have 7 days to report any issues and exchange goods. Unfortunately, we cannot exchange or refund custom-printed items.

High Vis Jackets & Reflective Products FAQs

Which high vis jacket should I choose?

If you’re unsure, call 01926 831584 to speak with one of our team. We have experience providing reflective products to charities, sporting events, construction companies and individuals, allowing us to advise on product selection.

Who can order Rotary & Lions products?

Products that we make for registered charities cannot be ordered by the general public.

When will I receive my high vis jacket?

Stock items will be delivered in 7 – 10 days. Please allow 14 – 28 days for custom-printed items.

What is a glass bead reflective strip?

A silver/grey, highly reflective tape that conforms to ISO 20471 standards for high visibility clothing.

Medical & Nurse Tabards FAQs

How do I upload a logo for custom printing?

Once you have made an enquiry by phone or via our website, we will ask you to email us your chosen logo or text. The artwork/logo that you submit must be of vector quality or an additional charge will apply.

Is there a minimum order for custom-printed items?

No! Whether you need a small quantity for a specific department or a larger order to outfit your entire staff, we can assist in your customisation.

How do I clean nurse tabards and reflective armbands?

Armbands are made from PVC-backed nylon and tabards from PU-coated polyester, including the binding. These materials are not suitable for washing but can be wiped down in accordance with hospital infection control guidelines.

How soon will I receive my order?

You should receive orders of stock items within 7 – 10 working days. Custom-printed products require additional manufacturing time, with an average delivery time of 14 – 28 days.

How do I return an order?

Defects should be reported to us and items returned within 7 days. Slight deviations in colour or dimensions cannot be the subject of such a claim. Custom-printed goods cannot be exchanged for alternative sizes once printed.

Personalised Dog Coats & Canine Products FAQs

How quickly can you ship my order?

Stock products should be delivered between 7 – 10 working days. Personalised dog coats and other custom-printed products are typically dispatched between 14 – 28 working days.

Can I add my own logo?

Yes! You do not have to be a registered charity to qualify for custom printing. The artwork/logo that you submit must be of vector quality or an additional charge will apply.

When will I receive my VAT receipt?

Once the sale is complete, a VAT receipt will be emailed to you. If you wish your documentation to be addressed to your company, please ensure you fill in the payment information correctly.

Can I wash reflective products?

Items made from polyester or polycotton can be washed at 40 degrees. We suggest using non-biological powder for custom-printed products. PU-coated polyester and PVC-backed nylon items are sponge/wipe clean only.

Reflective Running Jackets & Reflective Sport Products FAQs

Do you offer discounts on bulk orders?

Colan offers special discounts on larger orders, making our durable, high-quality products even more cost-effective. Call 01926 831584 or get in touch via our website to discuss custom printing options and discounts.

Is there a minimum order for custom-printed items?

No! Custom printing is available on the majority of our products whether you’re placing an order for 1 reflective running jacket or 1,000 motorsport tabards. The artwork/logo that you submit must be of vector quality or an additional charge will apply.

When will my order be delivered?

Once payment has been made, your order of stock items will be shipped within 7 – 10 working days. Custom-printed products require additional time, being dispatched between 14 – 28 working days.

Do you supply reflective products for larger events?

Yes! Colan has extensive experience manufacturing and supplying reflective gear to equip large numbers of staff and volunteers at sporting and charity events. Call 01926 831584 to discuss your upcoming event.

School Products & Kid’s Reflective Vests FAQs

How does a kid's high vis vest improve safety?

In 2021, the National Safety Council reported that 74% of road traffic accidents involving pedestrians occurred during dark conditions. Reflective garments improve children’s visibility from a distance, increasing their safety.

How do I submit an image for custom printing?

Call 01926 831584 or get in touch via our website to discuss custom printing options and discounts.

When will my items be delivered?

Stock items will be delivered in 7 – 10 days. Custom printed items require additional time to produce, with delivery between 14 – 28 days.

Can these items be washed?

PU-coated polyester and PVC-backed nylon is sponge/wipe clean only. Polyester and polycotton products can be washed at 40 degrees. Non-biological washing powder should be used for custom-printed items.

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